GovLoop and Tricentis: How automated testing helps improve the constituent experience
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test cases automated for ServiceNow
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tests run offline in unattended mode nightly
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For more than 50 years, Dolby has developed groundbreaking technologies that have revolutionized entertainment and communication experiences for billions of people worldwide in cinema, home theaters, PCs, mobile phones, and games. For more than six years, Dolby’s Testing Center of Excellence (TCoE) has employed an innovative approach to testing with Tricentis Tosca and Tricentis qTest to deliver fast, high-quality releases of several financially significant applications. Applications such as ServiceNow, which are part of critical IT infrastructure, have traditionally fallen outside the scope of the TCoE’s testing practices. But when the infrastructure team needed to speed up ServiceNow testing, they turned to Dolby’s TCoE lead and IT director Mamatha Mitr to investigate Tosca’s capabilities.
ServiceNow is a critical piece of enterprise software that streamlines the organization’s digital workflows and operations to improve efficiency. Its core functionalities extend to many business functions, serving as a single point of contact for service delivery to minimize wait times and interruptions.
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